SHIPPING & RETURNS
Return & Exchange Policy
At Nightmare Inc Apparel, we take pride in creating unique and high-quality items for our customers. As all of our products are made to order, we ask for your patience and understanding as we carefully handcraft each item specifically for you.
Shipping and handling times may vary depending on the complexity of the item and the volume of orders we are processing at the time. Most orders are processed and shipped within 3-5 business days. Once your order has shipped, you will receive a tracking number via email so you can keep an eye on your package's progress.
Please note that shipping times may be longer during peak seasons, such as holidays, and for international orders. We do our best to ensure that your order is shipped in a timely manner and arrives as quickly as possible. If you have any questions or concerns regarding shipping times, please do not hesitate to contact our customer service team for assistance.
We appreciate your business and thank you for choosing Nightmare Inc Apparel for your purchase. We are committed to providing you with exceptional service and high-quality products.
All of our items are made to order, which means that we do not carry inventory and each item is specifically produced for the customer who placed the order. Due to this nature of our business, we are not able to accept returns or offer refunds on items unless they are damaged or incorrect.
If you receive a damaged or incorrect item, please contact us within 7 days of receiving the order. We will request a photo of the item to assess the damage or error, and we will work with you to provide a replacement or refund for the item.
We are unable to accept returns or offer refunds for sizing issues or change of mind. We recommend checking our sizing chart before placing your order to ensure a proper fit. If you have any questions about sizing or product details, please contact us before placing your order.
Please note that our return and exchange policy is subject to change at any time without prior notice. By placing an order with us, you agree to our return and exchange policy as outlined above.
Thank you for choosing Nightmare Inc Apparel. We appreciate your business and hope that you enjoy your purchase.